Global Leader of Aftermarket Programs (MSP) and warranties for Engines and APU products
Champs
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What
is CHAMPS? The Customer Homebase for Aftermarket Programs System is a "point and click" friendly system designed to replace two systems:
Honeywell currently offers a choice for reporting usage--for those operators who do not have Internet capability, we can supply hardcopy invoices. Future phases are planned to include self-directed activities (such as contract renewal and transfer)
The new system allows Internet access to:
Honeywell employees are acquiring a state-of-the-art system, which provides flexibility to accommodate future business needs. CHAMPS is designed to:
On the day the CHAMPS system "goes live", the claim system on GAIN will be available for Claim Entry only. All other GAIN screens will remain the same. A service provider will be able to enter a claim and "send" it to Honeywell. Claim audit, history and service authorizations will only be available on the CHAMPS system. In order to save costs and prevent confusion, we have chosen not to maintain both systems in their full compliment. We understand that some facilities may initially have problems with a new system. So that these facilities can maintain their billing cycles, we offer only the Claim Entry on GAIN. If a facility enters a claim on GAIN after CHAMPS is in operation, the claim will be electronically transferred to CHAMPS, audited and processed. The process should be transparent to you, as you will receive an acknowledgement in the mail as usual. The positive aspect of this is that you will still have the ability to bill Aftermarket Programs for appropriate charges. The drawback to continual use of the Claim System in GAIN is that you will be unable to perform many of the activities that you had done in the past such as creating Service Authorizations, verifying MSP coverage and checking claim status. Those functions will have moved to CHAMPS.
Contact your business representative(s)
Simulations available on Training tab on web to facilitate online reporting
There are several ways a service provider can obtain CHAMPS training.
** NOTE: A pre-requisite for all training is completion of a "Navigational Exercise" available on compact disc. This brief exercise will allow the student to become familiar with the point and click features of the new system. It is important that a student complete the navigational exercises in order to be more productive on the CBT. The computer-based training will assume that you have had some experience in navigation. So that the CBT is most effective for you, we urge you to take advantage of this preview. For those that have signed up for training in Geneva or Phoenix, the disc will be sent to you a few weeks before the class.
The CHAMPS system does not replace your normal channels for price quotes and availability when purchasing or requiring status on parts. When you are filing a claim, CHAMPS has a feature called "PRICE ME" that you can use to let the system perform the pricing of the claim. This feature will be reviewed extensively during training.
A customer may browse the screens for information that can be sorted and analyzed. For example, there is a view called "My Claims" that lists information about your claim history. This view can be sorted so that an analysis can be preformed on the appropriate information. A traditional reporting system that allows the user to enter some parameters and print a hard copy report will not be available in Phase 1.
There are three ways to generate a number for a claim:
Yes. If you are an Internet Explorer user, follow these simple steps:
First step would be
to check and correct their HTTP settings. To get to the If you have any questions
that you could not find an answer for, please contact CHAMPS support line at
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